Account Specialist

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The Account Specialist focuses on landing and expanding relationships with customers whose goals and requirements match up with the VPO team's experience and expertise. They qualify, engage, and excite leads--converting opportunities into sales. They not only add new customers to the VPO family, but also grow our business through cultivation of opportunities associated with our current client list. Additionally, in collaboration with marketing and subject-matter experts, they support the creation and execution of lead-generation campaigns. We stress quality over quantity, with respect to daily phone calls.

Principal (Essential) Duties

1. Conduct proactive outreach and interactions with prospects and leads via phone and email, with strong attention to detail.
2. Follow up on inbound marketing leads and identify qualified opportunities, providing appropriate levels of information at the right time for interested prospects.
3. Nurture and develop sales opportunities from outbound prospecting and Account Management in addition to marketing-generated leads.
4. Participate in VPO sales meetings and demonstrations, and coordinate follow-up and next steps in a team selling environment.
5. Collaborate with the Customer Success team to deliver the most qualified and productive demos.
6. Partner with Customer Success/Solution Consultants to move prospects through the sales cycle to closure.
7. Update the CRM system to ensure the pipeline’s quality of information, including forecasting and reporting accuracy.
8. Quickly learn VPO, including the construction management technology ecosystem.
9. Effectively communicate the value proposition of the VPO solution and be able to react to objections and competitive questions.

Knowledge, Skills & Abilities

1. Embodies and demonstrates our core values: See. Solve. Serve. Strengthen.
2. Passion for sales and new customer acquisition
3. Outgoing and inquisitive disposition
4. Self-motivated and results-driven attitude
5. Excited by the energy and flexibility of working at a smaller, fast-growing, technology company
6. Collaborative and able to work effectively in a team selling approach
7. Ability to work professionally in a work-from-home environment
8. Comfort working with technology, including Microsoft 365/Teams. High proficiency with HubSpot strongly preferred. Adept at quickly mastering new systems and technological tools
9. Strong interpersonal and communication skills across a variety of channels (email, social media, phone, etc.)
10. Ability to develop rapport, influence others, and maintain strong working relationships
11. Strong understanding of lead-development best practices and procedures
12. Excellent oral and written communication skills

Experience/Education Requirements

  1. Bachelor’s Degree in Business, Marketing, or related field
  2. Relevant work experience may be considered in lieu of education requirement.
  3. 2-4 years of experience in a software sales-related role
  4. Proficiency with HubSpot is a plus.
  5. Knowledge and/or experience in the commercial construction industry/domain is a plus.
  6. Authorization to work for any employer in the USA. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Working Conditions/Physical Demands

  1. Travel up to 5-10% to sites beyond the home office for company meetings.
  2. Perform light work – exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
  3. See, hear, talk and perform tasks requiring manual dexterity and visual acuity; kneel, sit, stand, walk, crouch, stoop, reach, pull, push and other similar, repetitive tasks requiring physical activity.
  4. Able to operate standard office/computer equipment.

This is not an all-inclusive description. Duties, expectations, demands, etc., may be added or changed by VPO on an as-needed basis. The physical demands are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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